Provision of Information on Wkkgz for Clients
As of January 1, 2017, all healthcare providers in the Netherlands are required to meet the standards set by the Dutch Healthcare Quality, Complaints, and Disputes Act (Wkkgz). My practice also complies with these requirements. I will briefly explain what this means.
If you, as a client of my practice, have a complaint about the care provided, please discuss it directly with me. This way, we can address it together and come to an agreement.
If we cannot resolve the issue together, or if for any reason you prefer not to speak with me, I offer you the option to make free use of an independent complaints officer.
More important than the mediation by the complaints officer is the commitment, the assumption of responsibility, and the ability of the healthcare provider to resolve a complaint (with the support of the complaints officer).
Moreover, if the mediation by the complaints officer does not lead to the desired outcome, you are free to contact the independent disputes body, which is recognized by the Ministry of Health, Welfare and Sport (VWS). This can only be done after completing the first phase and after the healthcare provider’s judgment.
The disputes body is authorized to issue binding advice to reach a settlement between the parties. A damage claim may also be awarded. More information can be found on the NIBIG website.
Contact
If you have a complaint, you can contact NIBIG at klachten@nibig.nl. They will inform you about the available options and the further procedure.
